Trusted verification
KYC, identity checks, and profile trust controls help keep the platform safe.
Play Store privacy standard
Privacy & policy
This policy covers the data practices for Elle.Be.O web and app services in concise terms, aligned with marketplace flow for clients and technicians. If local privacy laws provide additional rights, those legal rights apply.
Protected payments
Secure payment processing, transaction controls, and anti-fraud measures.
Account deletion support
Request deletion anytime through support and we handle data cleanup flow.
Policy sections
Introduction
- Elle.Be.O is a service marketplace connecting clients and technicians.
- This policy explains what data we collect and how we use it.
Information We Collect
- Personal information from users and technicians.
- Device and app usage data needed for service delivery and reliability.
Account Information
- Name, email, phone number, and profile details.
- Address or location details when needed for bookings.
Technician Verification Data
- KYC and identity verification records.
- Certifications, license details, and insurance-related information.
Location Data Usage
- GPS/location data helps discover nearby technicians.
- Used for travel estimates, navigation, and service routing.
Camera & Media Permissions
- Profile photos and media uploads.
- Document and certification uploads for verification workflows.
Payment Information
- Payments are processed via trusted partners like Stripe.
- Transaction handling includes escrow and fraud controls.
Communication Data
- In-app chats and support messages may be stored.
- We send notifications, SMS, and emails for service updates.
How We Use Information
- Manage bookings, support, and service quality.
- Enable safety checks, verification, fraud prevention, and platform improvement.
Third-Party Services
- Google Maps, Firebase, Stripe, and analytics providers may process limited data.
- Third parties process data under their own policies and security controls.
Data Sharing
- Shared between technician and client only as needed to complete bookings.
- Shared for legal compliance, payment processing, and vetted service providers.
Data Security
- Encryption, access control, and monitoring are used to protect data.
- Stored in secure environments with role-based access protections.
Data Retention
- Data is kept only for operational, legal, and support requirements.
- Account-related records may be retained for dispute, tax, and compliance needs.
User Rights
- You can request access, correction, or updates to your profile data.
- You can request deletion and contact support for privacy requests.
Account Deletion
- Users can request account deletion through support.
- Deletion removes or anonymizes data except where retention is legally required.
Cookies & Tracking (Web)
- Cookies are used for login sessions, security, and preferences.
- Analytics and performance tracking help improve reliability and experience.
Children's Privacy
- The platform is not intended for users under 18.
- We do not knowingly collect data from children without valid legal basis.
International Data Transfers
- Data may be processed in cloud regions outside your location.
- Cross-region transfers are protected by applicable safeguards.
Policy Updates
- We may update this policy as services or laws change.
- Material updates are communicated through app, web, or email notices.
Contact Information
- Support: hello@ellebeo.com
- Company: Elle.Be.O
- Legal/privacy contact available via support email.
Effective Date
- Effective date: May 25, 2026
- Last updated: May 25, 2026
Contact and requests
For data access, profile updates, account deletion, and privacy requests, contact our support team.
We process requests as per legal timelines and verification requirements.
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